Dear Valued customer, you can find our return, exchange, final sales product policy and  special metal color  policy by followings, thank you.

Based on our company's past experiences with returns, we will only respond to return requests via email, and phone calls will not be accepted in this matter. We appreciate your understanding and cooperation on this issue. You can get in touch with us through the email address provided in the section related to our company on the marketplace platform where you purchased the product.

You can initiate a return for new and unopened items within 15 days of delivery for a refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging / without any damage on carton box. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at via e mail. Please note that returns will need to be sent to the following address:

DECOLEGA USA LLC. 422 Pendleton Street, Rock Hill, SC 29730

Items sent back to us without first requesting a return will not be accepted by Niche Tiles and Stone Inc.

The Buyer/ Customer will be responsible for return shipping costs. The Buyer/ Customer should send carrier company and tracking number of return pack, directly with Niche Tiles and Stone Inc via e mail on marketplace. If a return is not received at our processing facility within 15 calendar days, it may be subject to a partial refund.

You can always contact us for any return question at e mail on marketplace.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, finals sale products ( please read our company final sale product policy) or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days after the refund is approved by DECO LEGA USA LLC inspector. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at the e mail address on the marketplace platform.

Dear valued customers, we would like to provide you with additional and detailed information on an important topic. Our products are made using real metal powder as the raw material. Metal products known as oil rubbed bronze in the industry are actually made using copper metal. Oil Rubbed Bronze isn't Bronze at all, it is Copper with a Black Patina Finish. Since there is no true definition, most agree in tile Industry broad terms that Oil Rubbed Bronze should have darker copper metal tones with a bit of the metal base material showing through. Oil rubbed bronze is also known as a "living finish". A living finish will wear over time and the darker matte surface will begin to reveal lighter, coppery highlights. Handcrafted antique applications are applied to copper metal. This process takes a long time. Therefore, for quick delivery, when you place an order with our company, it will be processed and cannot be reversed. We want to inform you that when you order a product in oil rubbed bronze metal, the product will definitely be manufactured and delivered to you. This is because we do not have the option to return the product to its original copper metal state. We sincerely thank you for your understanding and attention. The information provided above also applies to gold metal.

We kindly request our customers who purchase the above-mentioned oil rubbed bronze and gold metal products to carefully consider the information provided. Ordering directly through our website after reviewing this matter would be in the best interest of both our company and the customers. For the mentioned metals (Oil Rubbed Bronze and Gold), production planning and manufacturing will commence only after payment has been made to our company and the total amount has been credited to our account. Due to the custom and handmade nature of these products, production will not begin until payment has been received by our company.

The metals mentioned above are entirely handcrafted, which means that the dimensions specified may not always be exactly as described. Handmade production falls within the accepted industry limits for these dimensions. Additionally, the texture of the product on our website may not be identical to the one you receive. Due to the nature of handmade production, variations in craftsmanship are possible. Our company strives to closely match the product with the representative image displayed on our website. Please note that differences between the received product and the representative image or variations among the received products themselves will not be eligible for returns, exchanges, or order cancellations, and will not be accepted by our company.

Purpose:

This policy outlines the terms and conditions for final sale items at DECO LEGA USA LLC. Final sale items are products that are sold without the option of return or exchange, except in cases where they arrive damaged or defective. Depending on where you live, sales tax may still be added to the final sale price.

1. Definition of Final Sale Items:

Final sale items are clearly marked as such on our website or in-store. Customers are made aware at the point of purchase that these items cannot be returned or exchanged unless they are damaged or defective upon arrival.

2. Terms of Purchase:

When purchasing final sale items, customers acknowledge and agree to the following terms:

Non-Returnable: Final sale items cannot be returned for a refund, store credit, or exchange, unless they are damaged or defective.

Damage or Defect: If a final sale item arrives damaged or defective, customers must notify DECO LEGA USA LLC's customer service via email at info@nichetiles.com with photos of the damaged item within 48 hours of receiving the item to be eligible for a replacement or refund. If a final sale item is damaged or defective: Customers must provide proof of damage or defect (e.g., photographs). DECO LEGA USA LLC will assess the damage or defect and determine if the item is eligible for a replacement or refund.

If eligible, customers will receive a replacement (if available) or a refund in the original form of payment.

3. Exclusions:

Final sale items policy does not apply to:

-            Products covered under manufacturer warranty for defects (unless specified as final sale).

-            Items purchased with promotional discounts or during special clearance events unless explicitly marked as final sale.

4. Customer Responsibilities:

Customers are responsible for carefully reviewing product details and confirming their selections before completing a purchase of final sale items.

5. Contact Information:

For inquiries regarding final sale items or to report a damaged or defective item, please contact DECO LEGA USA LLC  customer service at info@legatile.com

6. Modification of Policy:

DECO LEGA USA LLC  reserves the right to modify this final sale items policy at any time. Changes will be effective immediately upon posting of the revised policy.

 

7. Applicable Law:

This policy shall be governed by and construed in accordance with the laws of the State of Texas.

8. Effective Date:

This policy is effective as of 1/1/2025 and applies to all final sale transactions made thereafter. Overall, final sales items/ products can be a great way to score a deal on some DECO LEGA USA LLC. handmade decorative products you've had your eye on. So, don't hesitate to share the love and encourage your loved ones to grab some great deals during our final sales! Just make sure you understand the rules and restrictions before making a purchase.